Client: STEMX, Norwich’s leading Science, Technology, Engineering & Maths learning centre for children.

Challenge: STEMX was receiving a high volume of daily calls from parents asking about class availability, opening hours, and course details. These calls were repetitive but time-consuming—pulling staff away from their core mission: teaching and inspiring young minds.

Solution: macaws.ai implemented an Inbound AI Voice Bot that now handles all incoming calls—24/7. It answers common questions instantly, books callbacks when needed, and ensures no call is missed, even during peak hours.

Result:STEMX no longer needs a dedicated receptionist or to interrupt lessons to answer the phone. The team can now focus entirely on delivering high-quality STEM education, knowing that communication with parents is handled professionally and efficiently.

Quote from the team: "macaws.ai has given us time back. We can now focus on our students without constant distractions. It's like having a full-time receptionist—without the cost."